18 Most Common Chatbot Use Cases to Up-Level Your Business

They can also handle cancellations and flight changes as well as process any payments for upgrades or transfer fees. In fact, as you’ll see from the examples below, chatbots have become an integral part of the customer journey. Chatbots can be used in a variety of industries to improve customer service.

You could configure your bot to ask your customers questions about their needs and preferences to help narrow their product options. For instance, a chatbot for a clothing retailer could ask about sizing, preferred style, or occasion. And then your chatbot can recommend specific products that meet those needs. AI-powered chatbots can track orders, providing customers real-time order updates and shipping information without adding a human to the workflow.

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A conversation with a chatbot gives them an opportunity to ask any questions. Chatbots can help physicians, patients, and nurses with better organization of a patient’s pathway to a healthy life. Nothing can replace a real doctor’s consultation, but virtual assistants can help with medication management and scheduling appointments. It is also asking the court to order the tech companies to destroy AI models or data sets that incorporate its work. Kreps said she agrees The New York Times is facing a threat from these chatbots.

Most employees, and especially new joiners, can have a hard time remembering where they need to fill in their absences and vacations. Learn from insights we’ve gained as market leaders in CDP and omnichannel marketing automation. This efficiency can have a huge effect on your business’ bottom line, resulting in significant cost savings. As mentioned, interactions with Replika all tend to get flirty, rather quick, as the bot seems to be solely intended for intimate companionship. So there’s not much you can do with it — it cannot set an alarm for you or order comfort food.

Top 25 Chatbot Case Studies & Success Stories in 2024

The chatbot then scrapes the URL every hour to see whether the price has come down or not. Finally, once the price reaches the given threshold, it automatically sends the user a text informing them about the situation. A virtual assistant can help in users creating expense reports, adding line items, adding transactions and approving expense reports. Interested in learning more about Bloomreach Clarity and exploring new ways that conversational AI can revolutionize your business? Bloomreach is making this new era a reality with Clarity, our revolutionary conversational shopping AI built for modern e-commerce.

Bank of America’s “Erica” is perhaps the most successful banking chatbot on the market today. Erica is able to show FICO scores, make transactions, show credit rewards, inform users of duplicate charges, and more. Primarily for hotels, hospitality chatbots can ask guests for any special requests they might have, prior to their visit. Guests might require a wheelchair upon arrival, or they’d prefer a smoking room. They would write their needs on the chat and the chatbox will arrange their special accommodations, if applicable. Chatbot, for instance, sells a tracking chatbot that uses API to connect with a business’ various ERP systems to inform users about their orders’ delivery status.

Top 10 benefits of AI chatbots for your business:

You also know that travelers can have anxiety about even the little things. You might be a successful business that manages a mix of commercial and residential properties. As the business grows and your portfolio diversifies, you notice an increasing amount of customer calls covering a widening range of questions. The past few years have seen pandemic-lead disruption and uncertainty become all too frequent. With maintenance works and upgrades being implemented, temporary shut-offs can affect a large number of people’s daily lives—especially with the increased amount of people working from home these days.

Let’s start by looking at chatbot use cases across different business functions. E-commerce, fashion, and the beauty industry are where product recommendations are much needed. The below marketing use cases have proved to businesses with meaningful conversations and generate revenue. After placing an order, it is obvious that customers want to stay updated about the shipping information.

Chatbot use cases in banking

Chatbots for customer service can help businesses to engage clients by answering FAQs and delivering context to conversations. Businesses can save customer support costs by speeding up response times and improving first response time which boosts user experience. Oftentimes, your website visitors are interested in purchasing your products or services but need some assistance to make that final step. You can use bots to answer potential customers’ questions, give promotional codes to them, and show off your “free shipping” offer. ChatGPT can be used to create intelligent chatbots that can converse with users in natural language. These chatbots can be used for customer service, sales, or support to produce human like responses, as well as for personal virtual assistants.

Customer service is a necessary expense for businesses, but e-commerce chatbots can help make your customer support as efficient and cost-effective as possible. Chatbots that are integrated across multiple marketing channels can be particularly effective with this tactic. And with machine learning, e-commerce chatbots can continue to improve with each new interaction.

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Besides giving customers a full walk-through, the chatbot can collect customer feedback. Use this vital information to improve the service and optimize the flow even more. Use AI chatbots as a first-line defense for as many incoming queries as possible. These virtual assistants can quickly update customers on flight information like boarding times and gate numbers.

• But you would be surprised by the number of businesses that use only the primary features of their chatbot because they don’t know any better.
• Placing a chatbot on your website can help students and parents who are looking for basic information about payments and registration.
• So, make sure the review collection is frictionless and doesn’t include too much effort from the shoppers’ side.
• They can help customers navigate an online store, take part in the sales process, make informed product suggestions, and help increase customer satisfaction.
• ChatGPT can design custom email templates for specific customers using provided customer data.
• They offer a personal touch that is missing from many automated systems.

Read more about Chatbot Use Cases here.